EDI Systems Administrator/Support Tech

Reston, Virginia, United States · Electronic Data Interchange · EDI


EDI Systems Administrator/Support Tech

This position requires hands-on experience supporting EDI applications. Candidates must have experience with the technical aspects of Electronic Data Interchange in order to be considered.


- Act as a liaison to staff and a technical subject matter expert for the company’s core business applications.

- Provide end-user support, training, troubleshooting and documenting the IT business process and procedures.

- Develop a full understanding of the range of customer relationships and provide phone, online and in-person support to end-users (both internal and external) on the use of the enterprise applications.

- Administer user accounts for all enterprise internal and cloud applications.

- Research and resolve application features and issues.

- Provide timely follow-up and status reports to staff on all issues and inquires throughout the resolution process.

- Assist with enhancements, upgrades, patches and testing of applications according to established change management processes and procedures.

- Assist in providing general IT end-user desktop support as needed.

- Maintain all software licenses in ITSM.

- Manage relationships with external software support contractors for enterprise application Tier 2 and Tier 3 support.

- Other duties as required.



- Excellent customer support skills and service orientation.

- May require occasional overtime and flexibility to work outside of normal business hours.


- Bachelor’s Degree in Business or Technology related field or equivalent work experience.

- Minimum two years’ experience working in database/applications support in a production environment.

- Experience with accounting and ERP systems.

- Experience with EDI and transaction processing systems.

- General understanding of relational database concepts, principles, structures and applications.


Location: Reston, VA area (100% onsite)

Position: Direct/Permanent, salary + benefits

Compensation: Salary expected to be in the 75-95K range, based on experience. All local candidates with EDI admin/support experience are encouraged to apply.

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