Recommend, install, manage and report on customer facing IT security solutions including, but not limited to, Anti-Virus, Anti-Malware, DNS Filtering, SIEM Monitoring, DLP, Patch Management, and Encryption.
Perform security and vulnerability assessments for customer environments.
Respond to, and remediate, security alerts generated from monitoring systems in a timely manner.
Recommend, manage, and perform security awareness training for customers.
Maintain awareness and knowledge of industry regulations such as HIPAA, GLBA, PCI, etc, ensuring security solutions meet or exceed regulatory requirements.
Develop, review, and recommend security policies, standards, and procedures.
Assist in maintaining the design and integrity of customer systems
Occasionally serve as escalation point for customer support requests
Possess and maintain knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
Perform administrative duties including, but not limited to, logging hours, maintaining customer documentation, and using company-approved data entry system.
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or outages
Draft and maintain documentation of processes for internal and external use
Obtain training and certifications to further goals of self and the company.
Provide ideas/insights as to new products or services that the company can offer its clients.
Exercises independent judgment in the interest of the company as a substantial part of the work day
Minimum 2-3 years of experience in IT engineering and support
Minimum 2-3 years infrastructure administration (routing, switching, and wireless)