Program Manager

Torrington, Connecticut, United States · Medical Device


Manages new tooling projects and programs from receipt of customer order through customer approval. Responsible for the processes, resources, and process adherence that enables to achieve measurable objectives in quality, delivery, and financial performance for all global tooling development projects. Also

responsible for project deliverables by working closely with customers, suppliers and manufacturing to meet all customer requirements. Addresses project issues with suppliers and customers and resolve to mutual satisfaction.


  1. Provide technical and team leadership for projects from tooling PO to production readiness.
    1. Directly or indirectly manage all tool design and fabrication activities, internally and externally, including molds, tools, jigs, fixtures, gauges, etc. required by Operations and Quality.
    2. Lead make/buy decisions on tooling and design. Responsible for selection and management of external tool design and build partners, globally (in collaboration with China team)
    3. Responsible for Tool Evaluation/Groom/Approval and related process development/process optimization and documentation.
    4. Provide timely feedback to internal and external customers on the status of tool fabrication initiatives, including performance against established budgets.
  2. Develop and Implement Processes
    1. Reference these core PMI processes:
      1. Initiating: processes performed to define a new project or a new phase of an existing project by obtaining authorization to start the project or phase.
      1. Executing: Those processes performed to complete the work defined in the project management plan to satisfy the project specifications
      2. Monitoring and Controlling: Those processes required to track, review, and regulate the progress and performance of the project; identify any areas in which changes to the plan are required; and initiate the corresponding changes.
      3. Closing: Those processes performed to finalize all activities across all Process Groups to formally close the project or phase.
    1. Create and deploy processes including, but not be limited to:
      1. Standard work/standard work instructions for project planning, information flow and task execution including scope definition and management, and establishing budget/timeline for all approved projects
      1. Conflict resolution, decision making and escalation processes
      1. Effective communications throughout the company (and with customers as appropriate) about the overall project portfolio
  1. Manage and align appropriate resources
    1. Personally involved in and accountable for part, tool and process design for assigned projects
    1. Process adherence
  1. Measurable results
    1. Metric development
    2. Forecasting, reporting, variance analysis
    3. Timely Invoicing
    4. Achieving target results for individual projects as well as for the overall project portfolio
      1. Risk analysis/Risk management actions
      2. Root cause analysis and countermeasure development and implementation.


    1. Modeling principle-based leadership style: direct, motivate, develop and retain outstanding teams
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