Unified Communications - Sr. Field Engineer

Springfield, Virginia, United States · Springfield · Telecom

Description

Senior Field Engineer – Networking/Unified Communications


Kamis is in search of a Senior Field Engineer with hands-on experience evaluating, configuring, supporting, and troubleshooting networks, telephony, wireless technologies, etc.


Job Description

Provide field support to clients to install, repair, upgrade, test and maintain enterprise-wide network/systems (e.g., telecommunications, LANs, WANs, configurations), hardware and software, diverse development platforms, technologies, and tools. Lead/mentor more junior engineers & technicians. Work is largely performed on customer sites, primarily in the local area.


Responsibilities Include

• Applying a basic understanding of telecommunications systems, network infrastructure and

design, topologies and protocols, participates in the routine design, planning and integration

of enterprise-wide communications network/systems.

• Read technical schematics and document client network in preparation of systems implementations.

• Anticipates and analyzes common connectivity/business work flow problems, systems

monitoring, tuning and capacity planning and consults with IT management and staff to

recommend appropriate solutions.

• Installs IP, network equipment and facilities.

• Installs, adds to, maintains and supports moderately complex VoIP, SIP, voice/data along

with other various CTI, IVR and Call Center/Contact Center applications.

• On Call rotation for off-hours client support.


Requirements

Skills/Qualifications

• At least five years of field support experience with at least 3 years of telecommunications

installation experience is required. Mitel, Cisco, ShoreTel, Avaya.

• Experience supporting VoIP, IP Telephony and Unified Messaging (UM) including Quality of

Service (QoS), redundancy, architecture, engineering, implementation, troubleshooting

resiliency, load balancing, creation of complex dial plans, call routing and trunk engineering

is strongly preferred.

• Experience troubleshooting Linux OS is preferred.

• Practical experience in network designing, implementation and management of LAN/WAN

Systems is also preferred.

• A valid driver’s license with clean driving record is required.

• Current experience/education with networking to install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists protocols, end-to-end networking is required. • Familiarity with and a general understanding and knowledge of Mitel products is

essential.

• A basic understanding of high-end switches/load balancers (layer 2 to 7), routers, VPNs,

firewalls, bridging (802.1Q VLAN), ATM (RFC1483), PoE, PoS, DiffServ, and QoS is

required.


Education

• Bachelor’s degree in Engineering, Computer Science or equivalent is highly desired.

• Certifications such as a CCSP, CCDA, CCIE, MSCE, MCSD, FCNE, or CCNP are desired.

Benefits

Salary is negotiable in the market rate, based on experience.

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