Membership Associate

Alexandria, Virginia, United States


Overview: The temporary employee will support Member Services Daily Operations and Recruitment and Retention Programs with a focus on the New Member Application process, Member Engagement programs, maintain data integrity, and deliver high quality customer service.

List of responsibilities/duties:

  • Coordinate the new member applications and onboarding processes to ensure membership qualifications are met, including review, processing and tracking, correspondence and verification of information
  • Maintaining accurate membership reports with current application activity
  • Support member services daily operations and recruitment and retention programs
  • Assist with internal requests for volunteer services information

  • Qualifications:

  • Association/Non-profit Membership experience
  • Proficiency with Microsoft Office applications
  • Experience working with CRM, AMS or a membership database
  • Experience with ExactTarget and SalesForce is a plus
  • Excellent communication skills including oral, listening, and written
  • Strong attention to detail with a focus on quality control
  • Self-starter with strong organizational and time management skills, and ability to prioritize work and multitask
  • Assignment length: 2-3 months

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